Return & Refund Policy.

We have a 365-day return policy, which means you have 365 days from the date you receive your item to request a return. To be eligible for a return, the item must be in the same condition you received it — unused, with all tags attached, and in its original packaging. You must also provide a receipt or proof of purchase. To initiate a return, please contact us at contact@grillforgeco.com. Please note that returns must be sent to the following address:

Company: STONEBITE ECOM AB Address: Sjöhed 160 Zip code: 44274 City: Harestad Country: Sweden

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without a prior return request will not be accepted. If you have any questions about returns, you can always reach us at contact@grillforgeco.com.

Damages & Issues Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and make it right.

Exceptions & Non-Returnable Items Certain items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care products (e.g. beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is approved, purchase the new item separately.

Refunds We will notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, the refund will automatically be issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund and post it to your statement. If more than 15 business days have passed since your return was approved, please contact us at contact@grillforgeco.com.